Privacy Policy - SJS Hospital

Privacy Policy

Effective Date: May 22, 2026

At SJS Hospital (“SJS Hospital”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of every patient, website visitor, attendant, and user interacting with our healthcare services, digital platforms, and communication channels.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you visit our website, submit forms, communicate with us, interact with our advertisements, use our services, or provide your information through any online or offline channel.

This policy is designed to support compliance with:

    • Applicable Indian privacy and information technology laws

    • Healthcare confidentiality obligations

    • Meta and WhatsApp Business Platform policies

    • Consent-based communication standards

    • Digital marketing and communication best practices

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.


1. Scope of This Privacy Policy

This Privacy Policy applies to:

    • Website visitors

    • Patients and attendants

    • Appointment requests

    • WhatsApp communication

    • Meta Lead Ads and campaigns

    • Facebook and Instagram interactions

    • RCS messaging communications

    • SMS, calls, and email communications

    • Online healthcare inquiries

    • Government healthcare scheme processing

This policy applies to all digital properties and communication channels operated by or on behalf of SJS Hospital.


2. Information We Collect

We may collect personal, medical, technical, and communication-related information through various channels.

A. Personal Information

We may collect:

    • Full name

    • Mobile number

    • Email address

    • Age and gender

    • Address or location

    • Emergency contact details

    • Appointment preferences

    • Healthcare interests or inquiry details


B. Medical & Healthcare Information

Where voluntarily provided or required for treatment, we may collect:

    • Medical history

    • Symptoms and diagnoses

    • Diagnostic reports

    • Prescription details

    • Treatment records

    • Imaging and pathology reports

    • Insurance or healthcare scheme details

All medical information is treated as confidential healthcare information.


C. Technical & Device Information

When using our website or digital services, we may automatically collect:

    • IP address

    • Device information

    • Browser type

    • Operating system

    • Website usage activity

    • Cookies and analytics data

    • Advertising interaction data


D. Communication & Marketing Information

We may collect:

    • Consent preferences

    • WhatsApp opt-ins

    • RCS communication consent

    • Meta lead form submissions

    • Inquiry history

    • Campaign interaction data

    • Communication preferences


3. Consent-Based Communication Policy

SJS Hospital strictly follows a consent-based communication approach.

We only send healthcare-related communications, promotional messages, awareness campaigns, appointment reminders, RCS messages, WhatsApp communications, SMS notifications, or follow-up information after obtaining user consent through one or more of the following methods:

    • Website inquiry forms

    • Appointment forms

    • WhatsApp opt-ins

    • Meta Lead Ads

    • Facebook or Instagram forms

    • QR code scans

    • Hospital registration forms

    • Verbal or written consent

    • Patient follow-up requests


4. WhatsApp, RCS & Digital Messaging Compliance

SJS Hospital may communicate with users through:

    • WhatsApp Business Platform

    • RCS Messaging

    • SMS

    • Email

    • Phone calls

    • Facebook Messenger

    • Instagram messaging

These communications may include:

    • Appointment confirmations

    • Treatment follow-ups

    • Healthcare reminders

    • Diagnostic updates

    • Health awareness campaigns

    • Service announcements

    • Scheme eligibility assistance

    • Patient support communications

Important Communication Principles

    • Messages are sent only to users who have voluntarily shared their contact details and provided consent.

    • Users may opt out of promotional communication at any time.

    • SJS Hospital does not send spam, misleading, deceptive, or unauthorized promotional messages.

    • User data is never sold to third-party advertisers.

    • We maintain records of communication consent where applicable.


5. Meta, Facebook & Instagram Lead Ads

SJS Hospital may run advertisements on:

    • Facebook

    • Instagram

    • WhatsApp

    • Meta platforms

When users voluntarily submit their information through Meta Lead Ads or messaging campaigns, they expressly consent to being contacted by SJS Hospital regarding:

    • Healthcare services

    • Appointment assistance

    • Hospital facilities

    • Healthcare schemes

    • Awareness campaigns

    • Patient support

Information collected through Meta platforms is handled according to:

    • This Privacy Policy

    • Meta’s platform policies

    • Applicable laws and regulations


6. How We Use Your Information

We may use collected information to:

    • Provide healthcare services

    • Schedule appointments

    • Respond to medical inquiries

    • Verify healthcare scheme eligibility

    • Improve patient experience

    • Maintain hospital records

    • Conduct healthcare awareness campaigns

    • Send appointment reminders

    • Provide customer support

    • Improve website functionality

    • Analyze campaign performance

    • Ensure communication compliance

    • Meet legal and regulatory obligations


7. Government Healthcare Scheme Processing

For schemes such as:

    • Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY)

    • Ayushman Bharat – PMJAY

we may collect and process:

    • Aadhaar details

    • Ration card information

    • Health scheme cards

    • Government-issued identification documents

These details are used solely for:

    • Eligibility verification

    • Treatment authorization

    • Documentation

    • Billing and reimbursement processes

    • Regulatory compliance


8. Cookies & Tracking Technologies

Our website may use:

    • Cookies

    • Pixels

    • Analytics tools

    • Tracking technologies

These technologies help:

    • Improve website functionality

    • Understand visitor behavior

    • Optimize advertisements

    • Enhance user experience

    • Measure campaign effectiveness

Third-party platforms such as Meta or Google may use cookies subject to their own privacy policies.

Users may disable cookies through browser settings.


9. Sharing & Disclosure of Information

SJS Hospital does not sell personal information.

We may share information only with:

    • Authorized healthcare professionals

    • Diagnostic or treatment partners involved in care

    • Government healthcare authorities

    • Technology service providers assisting hospital operations

    • Communication platforms used for authorized messaging

    • Legal authorities where required by law

All reasonable steps are taken to ensure confidentiality and security.


10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against:

    • Unauthorized access

    • Misuse

    • Disclosure

    • Alteration

    • Destruction

    • Loss

Despite security measures, no digital system can guarantee absolute security.

Users are encouraged to exercise caution while sharing sensitive information online.


11. Data Retention

We retain information only for:

    • Healthcare and operational purposes

    • Communication management

    • Legal compliance

    • Medical record maintenance

    • Regulatory obligations

    • Consent tracking and audit purposes

Retention duration may vary based on applicable healthcare and legal requirements.


12. User Rights & Choices

Users may:

    • Request access to their information

    • Correct inaccurate information

    • Update contact preferences

    • Withdraw communication consent

    • Opt out of promotional messaging

    • Request deletion of non-essential personal data where legally permissible

To opt out of marketing communication, users may:

    • Reply “STOP”

    • Contact the hospital directly

    • Request removal through official communication channels

Certain medical records may be retained as legally required.


13. Third-Party Platforms & Links

Our website or communication channels may contain links to:

    • WhatsApp

    • Facebook

    • Instagram

    • Google Maps

    • External healthcare resources

SJS Hospital is not responsible for third-party privacy practices, content, or policies.

Users should review third-party privacy policies independently.


14. Children’s Privacy

Information relating to minors is handled carefully and generally requires consent from a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.


15. Changes to This Privacy Policy

SJS Hospital reserves the right to update or modify this Privacy Policy at any time.

Updated versions will be published on:

www.sjshospital.in

Continued use of our services or website after updates constitutes acceptance of the revised policy.


16. Contact Information

For questions, requests, complaints, or concerns regarding this Privacy Policy or your information, please contact:

SJS Hospital

Kokamthan, Mumbai–Nagpur Road, 423601
Taluka- Kopargaon, District – Ahilyanagar , Maharashtra, India

Phone: +91 96238 39000
Email: sjshosp@gmail.com
Website: www.sjshospital.in